T's and C's

Contract:
A contract is not deemed to be in effect until Ski With Gail has received a signed booking form, indemnity form and confirmation together with any further relevant information requested. In addition to our terms and conditions you will also be subject to the supplier’s terms and conditions which could limit or exclude liability to you. When you make a booking, you guarantee that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and, further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information which is given to you by us or any of our employees or suppliers is passed on to all members of your party. Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made a booking.

 

Special Requests:
Clients who have special requests must specify such requests. Whilst Ski With Gail will do its best to accommodate such requests, it does not guarantee that it always can and these are often subject to the suppliers discretion on arrival.

 

Deposits:
A non-refundable deposit is required at the time of booking, this will be advised at quotation (certain suppliers require up to 100% pre-payment, this will be advised at time of booking if it applies).

 

Final Payment:
All reservations must be prepaid. Final payment is due eight weeks prior to departure. This may vary in the case of certain suppliers, any variation in stipulated terms and conditions will be advised at time of booking. In making payment you confirm that you have read and accepted these Terms and & Conditions.
Failure to remit final payment on due date will result in cancellation of reservations, forfeiture of deposit and may attract cancellation costs. Interest at 5% above the current prime bank overdraft rate may be charged on all overdue amounts.

 

Reservations and Payment:
Payments are due upon confirmation. A non-refundable, non-transferable deposit of 30% of the total land price is payable at the time of making your reservation. The balance of the tour price is payable not less than 8 weeks prior to departure. Ski With Gail reserves the right to cancel any reservations for which the total amount due has not been received by the due date, in which event the deposit paid will be forfeited to Ski With Gail. Reservations will only be considered confirmed bookings when the deposit has been received by Ski With Gail. Ski With Gail guarantees the price of land arrangements only once full payment is received, except where subsequent increases are beyond our control. These include but are not limited to change to government taxes and exceptional changes in exchange rates.

 

Cancellation and curtailment:
All deposits are non-refundable/non-transferable. In the event of a cancellation, the following cancellation fees will be imposed:
Travelers who cancel at any time prior to departure will forfeit their deposit.

  • Travelers cancelling within 8 to 4 weeks of the departure date will forfeit their deposit plus 40% of the total tour cost

  • Travelers cancelling within 4 to 2 weeks of the departure date will forfeit their deposit plus 50% of the total tour cost

  • For cancellations within 2 weeks of the departure date 100% of the total tour cost will be forfeit.

 

Refund Procedures
Refund policies of various suppliers will vary between suppliers. Land components that are submitted for a refund, will be presented to the relevant supplier for their assessment. Until a refund is authorised by the r supplier concerned, Ski With Gail cannot confirm the final amount due. As a refund is received from the supplier to Ski With Gail, the refund will in due course be returned to you, less any cancellation or administration charges incurred/ levied by Ski With Gail. Processing of refunds can take up to 4 weeks to process although this time frame cannot be guaranteed.

 

Force Majeure
With the exception of where otherwise stated in these booking conditions, we regret we cannot accept liability, or pay any compensation, where the performance or prompt performance of our contractual obligations is prevented or otherwise affected, or you suffer any damage or loss, as a result of “force majeure”.  In these Booking Conditions, “force majeure” means any event which we, or the suppliers of the service(s) in question, could not, even with all due care, foresee or avoid.  Force Majeure events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics such as SARS, Coronavirus and the like, fire and all similar such events outside of our control.

 

Costs:
All package pricing is based on 2 adults sharing a room unless detailed otherwise. Supplements may apply for single traveler's.
Ski With Gail makes every effort to ensure all details are correct at time of going to press, however reserves the right to make changes to the price as quoted or advertised prior to booking. All costs advertised are based on tariff’s and/or exchange rates at the time of publishing. There may be a booking fee payable per person for certain services. All such fees will be highlighted to you during the course of making your booking. Please note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your booking, we will make every effort to inform you of any additional taxes payable locally however cannot place any guarantee on this amount.

Where applicable, prices are quoted at the ruling exchange rate, including commissions and fees. Until Ski With Gail has received payment of the Price in full, it reserves the right to charge any fluctuations to the Client’s account and the Client undertakes to pay for any such fluctuation on demand. The onus will be on the Client to check that there have been no changes in the Price prior to making full and final payment. However, once payment of the price in full has been received, the price is guaranteed provided that the payment was made by midnight on the day that the booking was made.
All information contained in the Ski With Gail website are to the best of our knowledge accurate at the time of publication, but Ski With Gail accepts no liability for any errors / inaccuracies that may occur.

Possible Changes:
Ski With Gail and its service providers reserve the right to cancel any reservations prior to departure; in which event the entire payment will be refunded without any further obligation. The duration of the package may have to be extended or curtailed owing to unforeseen changes in transportation schedules. Any resultant expense shall be borne by the passenger and any saving refunded.

Travel Documents:
It is the personal responsibility of each passenger to ensure that they are in possession of the correct documentation prior to departure. It is understood that you provided Ski With Gail with the travellers’ full names as per the travellers’ passports. You should ensure that you travel with your booking confirmations and any other travel documentation (including your passport and RSA Identity document for domestic flights) at all times. We cannot be liable for any supplier not providing you with the booked product or service if you do not produce such documentation. You may also be called on at check-in to produce the credit card used to make the payment or proof of deposit where paid by cash or cheque.

 

Insurance:
Ski With Gail will not be liable whatsoever for any loss/damage/personal health/ eventualities of war/civil action/act of terrorism/act of God, natural disasters or adverse weather conditions during or resulting from your holiday. WE THEREFORE STRONGLY RECOMMEND THAT YOU TAKE OUT ADEQUATE HOLIDAY INSURANCE. We strongly advise passengers to take out insurance covering cancellation, medical expenses, loss of baggage, curtailment and default at the time of booking.

 

Assistance:
Should the client experience or complain of any difficulty by failure of any part of the service, (even in circumstances beyond our control) Ski With Gail will give prompt assistance to the client in difficulty. The client must communicate at the earliest opportunity, in writing or similar form to Ski With Gail (and the supplier of the service concerned) to enable Ski With Gail to assist. No compensation can be considered after the event if Ski With Gail is not given this opportunity to rectify the situation.

 

Responsibility and Liability:
Ski With Gail cannot be held responsible for any charges that appear on a passenger’s credit card, nor accept the responsibility of having any of these charges reversed or corrected upon the passenger’s return to South Africa.
Ski With Gail shall not be liable for any injury, death, loss, damage, accident, delay or inconvenience, howsoever caused, during any journey, tour, residence or other facility arranged or booked by the Ski With Gail or any of its suppliers.
Any loss or additional expense due to delays, changes or cancellations of air, rail, road, sea or any other service, strikes, sickness, theft, war, weather or other causes, will have to be borne by the passenger.
Ski With Gail makes every effort to ensure that all the arrangements and services connected with a passenger’s itinerary will be carried out as specified by the supplier in an efficient and effective way. However we do not have direct control over the provision of services by suppliers and whilst they are in all cases carefully selected with great care, we do not accept liability for error and omissions of such suppliers. Please be aware that hotels undergo renovations for time to time. Hotels generally take all possible steps to limit disruption and inconvenience to their guests when that occurs. We will not entertain complaints or requests for refunds if a hotel is carrying out renovations whilst a guest is resident. If we are specifically advised of renovation work in advance by the hotel information will be passed on to the passenger but it is important to understand that this is subject to change and that we may not always be notified. Star ratings or other such gradings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria and standard applied within each country will vary depending on the specific requirements established by the relevant issuing body and are provided to you for information purposes only. They are not a guarantee or warranty of any level or measure of service or standard. Ski With Gail does not take responsibility for hotel content (including images, facility listings, descriptions etc.) displayed on our website. Hotels may change facilities and property features without prior notice and it is the customers’ responsibility to confirm facilities directly with the hotel at the time of travel.

 

Visa/Passport information:
This information should be sought from the relevant Embassy before making a reservation. All clients should also ensure that their passport is valid for the minimum length of time required by the particular country being visited. In many cases, this is six months from the date of entry. Ski With Gail shall not accept responsibility or liability for any consequences of any nature whatsoever arising from the passenger failing to ensure that he / she has complied with the necessary health / passport / visa requirements.

 

Interpretation, Law and Jurisdiction:
Words stating or implying the singular, shall include the plural, words stating or implying one gender shall include any other, and reference to natural persons shall include legal entities and vice versa. This agreement is governed by South African Law. Both Parties hereby consent to the jurisdiction of the appropriate Magistrate’s Court in regard to any action and/or proceedings based on/or arising from these Standard Terms and Conditions of Business. This document reflects the only and full agreement between you and Ski With Gail and there exist no other terms, conditions, warranties, representations, guarantees, promises, undertaking or inducements of any nature whatsoever (whether verbal, written, or implied) regulating the relationship between you and Ski With Gail. No variation and/or extension thereof shall be valid unless agreed by both the Parties in writing. You will be liable for all legal fees in the event that Ski With Gail has to engage a lawyer to enforce or defend any of its rights or otherwise.

Confidentiality:
Subject to statutory constraints or compliance with an order of court, Ski With Gail undertakes to deal with all Client information of a personal nature on a strictly confidential basis.



Changes to these Terms and Conditions The Agent has the authority and the right to at any time it sees fit to change or modify all or any part of these terms and conditions.